Dear Cogent Customer,
Cogent’s layer 3 circuit monitoring system has detected that your IP 149.11.26.42 has become unreachable.
Account name: Alsace Reseau Neutre
Order ID: 3-001666128
Product: EU_L3_ON_GE_FLAT
CDR: 1000
IP: 149.11.26.42
Service Address: 46 ROUTE DE BISCHWILLER
Service Demarc.: Layer3, 1Gige port , CDR 1000Mbps, delivered on STR1.CA.KD-01/Abbas.To01.Module4.01&02 (Upgrade FE to 1GIge, replaces 1-300379428)
Service City: SCHILTIGHEIM
Service Country: FR
We have proactively opened trouble ticket HD304864421 and performed our standard troubleshooting.
We request your assistance to further troubleshoot this issue and restore your service to optimal conditions.
For 24/7 assistance, please contact Cogent Customer Support at eu-■■■■■■■■■■■■■■■■■■■■ or by calling one of the hotline numbers listed below.
Please reference case number HD304864421
Thank You,
Best regards,
Arturo Conde Xiville | EU NOC Engineer
Customer Support Europe / European Network Operation Center
Cogent Communications | Madrid, Spain | www.cogentco.com
Hotlines in Europe: +34 91 102 2501 option 2 | +49 69 2998 9696 option 2 | +33 1 49 03 1818 option 2
Alternative Hotline: 0800 877 8005 (in the UK) | 06800 18854 (in Hungary)
Email: eu-■■■■■■■■■■■■■■■■■■■■
To find answers to common technical questions you may have about your Cogent service, please review Cogent’s User Guide located at http://www.cogentco.com/Guide/Global%20User%20Guide.pdf
To manage your account online go to https://ecogent.cogentco.com